Thursday, March 26, 2009

Resume Training Series Chapter 28

Resume action words

You’ve heard it over and over again – a well-written resume is a winning resume. What does that mean? How can you determine whether your resume is written in a tone and style that employers will respond to? Synthesizing your educational achievements, years of your professional experience, and numerous qualifications you have acquired over the years into one to two pages is not easy to accomplish. Every phrase or statement you write has to convince your potential employer that you are the best candidate for the job. To do so, you will need to use action or power word.

Action words, or power words, are keywords (verbs) that add strength and positive implication to your job responsibilities or qualifications. When you submit your resume to your potential employer, there are two scenarios that will occur. One, your application will be ran through a computer software program, which searches your resume for key terms as indicated by the employer. If your resume contains those key words, your resume will be pulled aside for further review. Two, a hiring manager, or most often a human resources associate, will receive a stack or resumes and scan through them quickly to pick out those that stand out the most, again based on certain key words. It should now be clear why these action words are critical to your success in job hunting.

When listing your employment history, each job’s responsibilities should be listed in bullet point form, with each statement starting with an action word. Using power verbs or phrases will indicate to your employer that you are driven by action and results, and that you can effectively articulate your professional experience (thus, showcasing your communication skills).
Here is a small sample of action words: - created- developed and implemented- managed- delivered- designed- facilitated- negotiated- coordinated- budgeted- acted - communicated- consulted, etc.

This is a very short sampling of action words. Many resources on the Internet contain extensive listings of action words or phrases. Do some research and use only those terms that are relevant to your field of experience. Your best bet would be to locate samples of resumes by professionals in your industry. Review those resumes for ideas on how to list your responsibilities. Important note: do not copy exact statements from someone else’s resume; while you can do your research, you will want to make your resume personalized to your professional experience.


Don’t fall into the trap of using the same action word over and over. If you have in fact managed multiple projects, you may want to be a bit more specific about your role in each. For example, maybe you were the communication liaison in one project, while you were the project manager for another task. Begin the first bullet point with “communicated,” and the second bullet point with “managed.” However, be aware of the words that you are using and consider their value in your resume. Do not go overboard with using varying terms, especially those that may change your role or your responsibilities.

Additionally, you can find key action words in job descriptions. Review your resume against a job description and make sure that all required qualifications are addressed in your statements. This will also help you identify action words that the employer uses, which you can in turn use to customize your resume or cover letter to that specific job.

Always make sure that you are consistent in the way you list all of your responsibilities and qualifications, and make sure that your statements exude positive attitude and focus on actions and results. By doing so, you are guaranteed to create a winning resume that will get you noticed.

Resume Training Series
Materials of JobsInClerical: November 2008

Resume Training Series Chapter 27

Designing your resume to grab employer’s attention

Job hunting can be one of the most exhilarating and yet one of the most agonizing experiences in your life. While you look forward to the new chapter in your professional life, finding a way to stand out from other candidates, who are at least equally qualified for the position you want, is a difficult task.

Your resume is the first contact your potential employer has with you. A well formatted and a well-written resume can make a difference between getting the interview and getting the job, and being passed over. Most employers receive a stack of resumes of qualified candidates and scan them quickly before they decide whether or not hey want to read further. You only have a few seconds to make a lasting impression. Don’t panic. Instead, focus on the design of your resume as it is the first thing your employer, whether on paper or in electronic form.

The most commonly made mistake in resume design include using templates that are already available in Microsoft Word. While these templates provide a quick, easy to follow tools to create your resume, they are outdated, and they will make your resume appear generic and uninviting. Additionally, these templates, while well formatted in Microsoft Word, will not translate well when emailed or uploaded to job search engine web sites.

Second most commonly made mistake in resume design is inclusion of graphics on the page. Your picture and/or any other graphics are not appropriate for a resume. Including anything outside of plain text will make you stand out in a way that makes the employer think you are not taking yourself seriously as a professional, and this is certainly not the first impression you want to make. You can find samples of resumes on the Internet; search for resumes by your industry to find the templates that make most sense for the job you are seeking. Than work on a blank page to replicate the look and feel of the resume you like. The following are basic formatting rules for your resume: - Limit the length of the resume to two pages.- The page should have one-inch margins, top and bottom, right and left. - Use left justification only – as a rule, do not center the content of your resume. - The font and font size should be consistent. - The bullet points should be basic – use circles or squares, but never any symbols that may not translate well when you email your resume to your potential employer. - Headlines can be in all caps; the remaining text should not have special formatting. - Do not underline any of the information in your resume. In the world of Internet driven job applications, underlining in a document implies a web link. - The font size for headlines should not exceed 14 points; the remainder of the text in the resume should not exceed 12 points. - Use the Tab key instead of the Space bar to create spaces between the text in your resume.

As a last formatting check point, ask your friends or your family for help in reviewing your resume. Send the resume file via email to a few of your friends – ask them to review the resume and make sure nothing seems out of place. Print out the resume on paper and review to make sure that margins are accurately set, and that the content doesn’t appear crowded on the page. Keep in mind- when it comes to your resume, sleek simple appearance, and great writing, will get you the job ,you are seeking.


Resume Training Series
Materials of JobsInClerical: November 2008

Resume Training Series Chapter 26

Resume headings – what information to include and how to format it!

The first and most prominent item on your resume if your name and contact information. Your name is typically in the largest font, standing apart from all other text on your resume. A common mistake professionals make is trying to emphasize their name in a special font type. As it is difficult to anticipate the software and its version your potential employer is using, you run a risk of not knowing exactly how your name will show up on their screen. Stick to the basic font types – Arial and Times New Roman are most commonly used and are least risky when it comes to formatting your resume. Don’t go overboard on the font size either. Your name should be in point size 14 or 16; all other headings should be in 12 or 14 point font, while the remaining text of your resume should be between 10 and 12 points. Along with your name, the very top of your resume should contain your mailing address, your email address, and at least one phone number where you can be reached. It is best to include a physical mailing address over a P.O. Box, whenever possible. You should never include an email address at your current place of employment (believe us, it happens). A helpful hint about listing your email address – make sure that it contains your name, as this helps you appear more professional. You can create a free Yahoo email account; it also maybe helpful to have one email address as a point of contact for your job search. At least one phone number should be listed; make sure to indicate if you are listing a home or a mobile number. If you have a professional web site, you can include the address to it along with your contact information. Please note, only do so if there isn’t anything on the web site that is personal; the only reason your potential employer may want to look at a web site is if your professional portfolio or a copy of your resume can be found there.

Whether you decide to create a chronological or a functional resume, you will need to separate the information by headings. The best advice we can give you is to keep the section headings professional and stick to the basics. Don’t try to come up with creative titles for your professional summary, or for your qualifications. Your chronological resume should have the following sections/titles:- career objective- professional summary (optional)- professional experience/work experience/experience- education- publications/special achievements (if applicable)- qualifications/skills- references/references and portfolio.


A functional resume is slightly different, and the headings you chose will truly depend on the skills you are trying to highlight. You should include:- career objective- education- professional skills/professional qualifications (this section will include sub-headings as they relate to specific qualifications you want to promote, such as communications, customer relations, managements, etc.)- work experience/work history (if applicable; should only include dates, titles, companies and locations without listing responsibilities)- volunteer work/activities (if applicable)- references.


These are the typical sections of chronological and functional resumes. Do some research on resume styles and find sample resumes of professionals in your industry. You may need to adjust these headings based on your field, although the content should be consistent across industries. Stick to the basics; don’t try to be creative in order to stand out. A professional and polished resume will get you noticed, so do your best to create a resume that is error free and best supports your career objective.

Resume Training Series
Materials of JobsInClerical: November 2008

Tuesday, March 3, 2009

Resume Training Series Chapter 25

What to do when your job title doesn’t match your job responsibilities..

A friend of mine asked for my help recently in composing her resume. She works as an Office Manager for a small business. In her role, she assumes all responsibilities of an Office Manager. In addition, she partners with the company owner to set policies, works with freelancers on marketing materials, serves as a liaison between vendors and shipping service companies, and conducts calls for sales leads that are collected at trade shows. In other words, her title doesn’t encompass all of her job responsibilities. Several potential employers have in fact had concerns about the difference in her title and her overall position in the company, wondering if she had exaggerated her responsibilities on her resume.

Many professionals run into situations where the title they have at their current job is so specific to the company that it carries no meaning outside of the organization, or it implies that they are a level or more below their actual work responsibilities. The difficulty we face in these situations is accurately accounting for our professional experience on our resume in order to advance in our careers. There is no easy way to address this as you want to remain truthful on your resume; you wouldn’t want your potential employer calling for a reference check and getting an impression you lied about your work history, do you?

There is a debate among professionals about listing job titles versus job functions on your resume. Some people prefer listing their title as it is, followed by a list of responsibilities, while others strongly prefer finding a way to rephrase your title to encompass your job function(s). The best option, however, is to find a happy medium and list your job title along with a few words that describe your job function, before you begin listing your job responsibilities.

First, let’s explore making changes to the job titles as you include them on your resume. If your title unusual, or very specific to the organization, you should try to find an equivalent title that is well accepted and understood within your industry.

For example, if you work as a customer support representative supporting a specific product and your title contains the product name, you can simply list Product Support Representative on your resume. However, be careful not to exaggerate your title. Do not change your title so that it implies change in responsibility or salary level; do not change the area of the organization where you work, or change your title in a way that suggest you are directly reporting to a person in a higher position than that of your manager. Any such changes on your resume are dishonest, and will negatively impact your credibility with your potential employer.

If your title implies less responsibility than you hold, chose the middle ground option described above. List your actual title on your resume. For example, if you are a Product Support Representative but are also responsible for training new hires for your team, list your title as follows: Product Support Representative/Customer Support and New Hire Training. All you are doing here is elaborating on your job title by including a brief description of your job function. Following this title, make sure that your resume includes power statements describing your actual job responsibilities, in order of their importance and relevance to your career title. This method is preferred because you are honest about your title, but you are also indicating to your employer that your responsibilities are slightly different than what the title implicates. When background checks and reference calls are conducted, you will not have to worry about misrepresenting your title, or causing raised questions about your credibility.

Above all, your resume must be honest. Do the best you can to remain objective when it comes to your job titles and functions – focus on the positives, and you are sure to have a winning resume.


Resume Training Series
Materials of JobsInClerical: November 2008

Resume Training Series Chapter 24

What to do with gaps in your work experience

Listing your professional experiences on your resume is a difficult task. There are so many elements to consider: job titles, time frames, key responsibilities, transferable skills, etc.

The process becomes even more difficult if you have gaps in your work history. Your potential employer will not have a way of knowing why there is a three and a half year gap in your professional experience just by reviewing your resume, for example. The employer may wonder if you skipped over one of the jobs you held because it doesn’t meet your career objective, or they may assume that you didn’t work at all during the time frame that is unaccounted for on your resume. Any gaps in your employment history will need to be explained in writing; thus, don’t skip any information on purpose.

There are a few general rules about resume gaps:

- Any unaccounted time that is shorter than three months doesn’t need to be explained. Having 60-90 days in between jobs is not too unusual, and often goes unnoticed within a resume. However, any gaps extending beyond three months should be addressed in your cover letter or e-mail. Whether you had personal or professional reasons for not working, the gaps in your employment history need to be explained as you don’t want to leave the employer to make their own assumptions. However let's consider during these trying times, most the gaps would be pretty much caused from these major layoffs - so right now the time in between is really not going to be a factor.... just make sure to sell yourself!

- Be honest! We can’t stress this matter enough. If you are honest with your potential employer, you will not have to worry about them checking your references, doing a background check, or surprising you with questions in an interview.

- Don’t exclude months of your employment from the job listing. You are better off explaining the gaps in your resume than trying to cover them up. Honesty is really the best policy when it comes to your resume.

- If you have held jobs that are not applicable to your career objective, list them on your resume anyway. Rather than create gaps in your resume, explain why you held jobs outside of your field in your cover letter or in an email to your potential employer. Again, whether the reasons are personal or professional, explain yourself honestly and don’t leave room for assumptions on the part of your potential employer.

- Regardless of the reasons for the gaps in your professional history, it is important that the tone in your cover letter and your resume remains positive. Do not sound apologetic – life happens and you don’t need to be sorry for taking time off of work. Be positive, and show your potential employer that you never lost focus on your career.

While we all agree that life takes unexpected turns and respect that there will be circumstances that create gaps in our resumes, we can always consider the following actions in order to stay competitive within our field:

- Apply our time and experience to volunteer positions, community projects, and consulting or freelance work.

- Take a class at a community college or at the community center that improves your work-related skills and allows you to interact with people with similar professional backgrounds.

- Read about the new developments in your field. Get a subscription to a professional publication/magazine, or get the newly published books that discuss changes or improvements in your profession.

Most of all, be honest and stay positive. You can’t change your work history, so do your best to show your employer you are a perfect candidate for the job by focusing on your experience and your education, highlighting your achievements and your qualifications.


Resume Training Series
Materials of JobsInClerical: November 2008

Resume Training Series Chapter 23

How to list education and experience form different countries on your resume

As a society, we pride our selves in our diversity and make conscious effort to appreciate each other’s cultures and backgrounds. In any given company in America, you can find training teams conducting inclusion trainings, and openly discussion diverse work environments. Diversity has become a part of our culture, both in and outside of work, and it is something that we seldom stop to appreciate.

A sizeable portion of the American workforce has acquired at least a part of their education in a foreign country. If you are in that group, one of the main challenges you will face when composing your resume is transferring your education and any experience you may have from another country in a way that shows your qualifications and achievements in a way that is relevant to your American employer.

When it comes to your scholastic achievements, make sure that you understand the education system in the US. Familiarize yourself with various levels of college degrees; make sure that you understand the difference between trade schools, colleges and universities, as well as the various degrees you can acquire at each of these educational facilities. Do not translate your degree directly – make sure that the terminology you are using is appropriated to educational achievements in the US.

I would advise seeking assistance from a translating service or from a resume writing service that may have someone on staff that speaks your language or is familiar with your country and its culture. This will assure that the education and employment information you acquired in another country is properly listed in your resume. Do not make a mistake of exaggerating the position you have held or the degree you received in another country. Consider the fact that your potential employer has very limited resources in order to verify the foreign education or employment you list on your resume. This doesn’t mean you have a free pass to make things up; instead, gather any documentation you may have that shows your achievements. If you have any transcripts or degrees from your school, or any awards from your previous employment, take them to a translating service that will recreate and notarize these documents in English. Make a note on your resume or in your cover letter that you can show such documentation upon employer’s request. Additionally, if English is your second language, under your qualifications make sure to list any additional languages that you speak fluently. Having a resume free of typos and grammatical errors will indicate to your employer that you have taken the time to learn the language and that you place high emphasis on your communication skills.

As a best practice, if your resume includes education or work experience you acquired in a foreign country, your cover letter should address any concerns that may be brought up by this information. Your employer may have questions on why you left the country where you previously work, or if you intend to go back after some time (if you came to the United States to further your education, indicate the length of time you are staying). Keep these things in mind – put yourself in a position of your potential employer who is reviewing your resume and anticipate any questions they may have about your professional history. Addressing any concerns about your resume ahead of time will assure that you are taken seriously as a qualified and credible candidate.


Resume Training Series
Materials of JobsInClerical: November 2008

Resume Training Series Chapter 22

Tips on listing self-employment on your resume

Being self-employed comes with many challenges – determining your niche, finding clients, having adequate insurance, hiring additional help, etc. To succeed as a freelancer, contractor, or a new business owner, you have to have determination, passion and patience, much of the same characteristics you need to successfully hunt for a new job. So why is self-employment on a resume a concern for your potential employer?

Listing self-employment on your resume when looking for full-time job can raise questions for your potential employer. They will ask questions such as:

- Were self-employed because you were in between jobs, or because you wanted to start your own business rather than work for a corporation?

- Are you still working on your own, as a freelancer or a consultant? If so, do you intent to continue this work in addition to your full time job?

- Is your self-employment presenting a conflict of interest for the company?

- Are you working as a freelancer or a contractor on part-time basis, and never intend to have this replace full-time employment?

- Does your long-term career goal include owning your own business?

All of these questions are valid from your potential employer’s point of view. Companies do not want to hire you, train you and provide you with benefits only to have you quit after a year to start your own business. This is the main reason previous or current self-employment raises red flags for the hiring organizations.


The best way to address any self-employment on your resume is to highlight the positives of working as a freelancer or managing your own business. It is important that your resume includes employment history that is honest and relevant to your career goals.

If you pick up a freelance project infrequently and do not intend to make this a full time career, you can omit any such experience from your resume. The only time you would list occasional freelance work on your resume is if it allows you to fill any gaps in your professional experience. If you have worked as a contractor for a period longer than three months, or if you have ever owned your own business, it is important that you indicate that on your resume. Highlight those attributes of the job experience that qualify you as a perfect candidate for the job that you are seeking. Your job responsibilities should be listed in the same way as they are for any other full-time job you’ve held; focus on those responsibilities which best meet your career objective and quantify your achievements when possible. Exemplify your self-starter attitude under the Qualifications section of your resume. Make sure to list any employability skills you have acquired or strengthened while you were self employed.

As a final indication of your commitment to the job you are seeking. Make sure that your cover letter or email addresses anticipated concerns of your potential employer. Make references to anything on your resume that may raise questions. If you still own your own business, but are looking for full-time work, for example, make sure to let your employer know what your long-term professional goals are and how you intend to balance your roles at both businesses. Don’t apologize for being self-employed. Your resume and cover letter should present you as a credible and passionate professional. Focus on the positive experiences and skills you have acquired as a freelancer, and make sure to let the employer know how these will benefit the company if you are their chosen candidate.
Resume Training Series
Materials of JobsInClerical: November 2008

Resume Training Series Chapter 21

Hobbies and interests – is there a place for them on your resume?
As described in The Resume Training Series Chapter 21; There are two types of resumes: chronological and functional. As its name implies, a chronological resume is one that lists your experience and education in order, starting with the most recent jobs or achievements. This type of resume is sometimes also referred to as reverse chronological resume, because the order of the listing starts with your current employment. Functional resumes focus on your qualifications, not your career timeline. This style of the resume highlights what skills you have, rather than where and when you acquired or utilize them. In other words, instead of listing your experiences by your job titles, your resume will contained sections titled by your skills such as verbal and written communication, customer satisfaction, project management, etc.

The functional resume style is recommended for college students seeking internships or their first jobs out of college, for those with no professional experience, those who have not worked for some time, or for career changers. This resume style allows you to reference your hobbies and interests in a way that apply to your career objective only; listing hobbies and interests outside of your career objective is not recommended as it doesn’t promote you as a professional in any way.

Any time you are composing a resume, it is important to keep in mind your career objective. You want to present yourself in a best possible light to your potential employer. Thus, the information on your resume has to answer one question: Why are you the best candidate for the job?

The biggest mistake people make on their resumes is including information that is not related to their professional experience. Facts pertaining to your volunteer positions, community work, interests and hobbies that disclose your race, ethnicity, gender, age, sexual orientation, religious beliefs or any personal descriptors that do not directly impact your professional performance must be excluded from your resume. The functional resume does not require you to list names or organizations you have worked or volunteered for; thus, you can list the experience you have acquired there without potentially disclosing any demographic information. Additionally, don’t create a separate section on your resume for hobbies and interests. This is typically seen as amateur, and gives your resume less credibility.

Listing hobbies and interests as they apply to the position you are applying for should be done under specific functional sections. For example, if you are seeking a position in graphic design, and have samples of work that you have done as a hobby, indicate this fact on your resume or in your cover letter. If your hobbies are related to the type of work you are seeking utilize them to your advantage. If you have read books or completed seminars at the community center that are applicable to your job, make a mention of them. Any employer will welcome the opportunity to have you demonstrate the qualifications that make you a perfect candidate for the job.

As a final step, have a friend review your resume, or if you are a college student, seek assistance from a career center at your school. Having another person review your resume will help uncover any items that may raise questions about your experience or education, as well as address if the inclusion of your hobbies and interests works to support your career objective. Perfecting your resume will assure that you show your potential employer that you are the best candidate for the job.

Resume Training Series
Materials of JobsInClerical: November 2008

Resume Training Series Chapter 20

CHRONOLOGICAL vs. FUNCTIONAL RESUMES

A resume is a one- to two-page document summarizing your career objectives, professional experiences and achievements, and educational background. While there are numerous ways to format your resume, there are two main resume styles: chronological and functional.

As its name implies, a chronological resume is one that lists your experience and education in order, starting with the most recent jobs or achievements.

This type of resume is sometimes also referred to as reverse chronological resume, because the order of the listing starts with your current employment. This type of resume preferred – employers will want to know what job you currently hold so that they can better asses your qualifications for the job of your interest. The same is true for your education; your potential employer would rather know your most recent scholastic achievement. Listing your experience and education in reverse chronological order also shows your potential employer your overall career progress. It also helps in determining the length of employment at each organization, and indicates any gaps in your career (in case of gaps, make sure to address them in your cover letter as to not lead your employer to believe that you are omitting information on purpose). Chronological resume should list your current job, as well as two to four previously held positions. Don’t skip any employment information on purpose; if your employment history is long, or if you have held jobs further in the past that align well with your current career objective, you can address these qualifications in your professional profile or in your cover letter. Chronological resumes are the most commonly used style, and work best for anyone who has had some professional experience.

Functional resumes focus on your qualifications, not your career timeline.

This style of the resume highlights what skills you have, rather than where and when you acquired or utilize them. In other words, instead of listing your experiences by your job titles, your resume will contained sections titled by your skills such as verbal and written communication, customer satisfaction, project management, etc. This resume style is recommended for college students seeking internships or their first jobs out of college, for those with no professional experience, those who have not worked for some time, or for career changers. While potential employers will appreciate the overview of your skills, if you hold any professional experience, consider using the chronological resume, or a combination resume, over the functional format.

A combination resume, although not often discussed, has become a popular format in recent years.

As its name implies, it is a combination of chronological resume style and functional resume style. This hybrid style allows professionals to highlight the qualification they have that are critical for the job of their interest, while at the same time listing employment and educational history in reverse chronological order. A word of caution – don’t try to do too much when using a combination resume by going over board with the type and number of sections you include in your resume. It is best to keep the information listed, even in the combination format, to what is relevant for the job.

Same rules apply for each style. Don’t exceed two pages, tailor your resume to your career objective and put your best foot forward in order to get the interview, and eventually the job.

Resume Training Series
Materials of JobsInClerical: November 2008
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